ITIL Adoption For Effective Service Management

Executive Summary

Silos of functions lead to ineffective and inefficient delivery of services. Further up the processes also are practised as silos whereas the need is to have the lifecycle approach towards the Service. ITIL V3 is the proven Framework helps organisation to move away from process silos and focus on lifecycle management of a service. It is common misunderstanding that ITIL is for IT organisations only but our experience is that it for managing any service.

 IT Service Management (ITSM) derives enormous benefits from ITIL -implementation process.  

Business Benefits

  • Enables Business provide consistent customer services
  • Improved IT services through the use of proven best practice processes
  • Improved ROI of  IT
  • Improved delivery of third party services through the specification of ITIL
  • Better asset utilization
  • A clear business differentiator from competitors
  • Closely aligned to commercial business services and products
  • A benchmark to measure performance against in IT projects or services

Internal Team Benefits

  • Better process shall streamline the workflow which enables Teams to overcome the communication gaps and increase productivity.
  • Improved morale of service delivery and support staff
  • Increased competence, capability and productivity of IT staff

End Customer Benefits

Improved customer satisfaction through a more professional approach to service delivery

Why QLogy

 QLogy offers a comprehensive, ITIL V3 Compliant business processes for effective IT Service Management (ITSM).QLogy has vast experience and in depth knowledge on not only ITIL but other industry best practices, framework, standards. 

Addressing Pressing Issues

On account of the rapidly changing face of businesses and the pressure to become more cost-effective in the face of huge competition, many organizations do not have the requisite time or resources for process improvement. Given this backdrop, an organization can improve its internal processes to better meet customer demands by successfully implementing ITIL -best practices.

Next Steps

For getting benefitted from ITIL Implementation using QLogy consulting expertise contact us at inquiry@QLogy.com

 

 







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