Transition from V2 to V3

Executive Summary

The transition of ITIL from Version 2 to Version 3 shall give more detailing of processes in Service Lifecycle. The old structure of Service Delivery and Service Support was replaced by new one consisting of five ITIL V3 core disciplines. QLogy offers a comprehensive, ITIL V3 Compliant business processes for effective IT Service Management (ITSM)  

Business Benefits

  • Being more competitive in the Industry by having followed the latest / updated Best Practices
  • Improved IT services through the use of proven best practice processes
  • Improved delivery of third party services through the specification of ITIL
  • Better asset utilization
  • A clear business differentiator from competitors
  • Closely aligned to commercial business services and products
  • Greater visibility of IT costs
  • A benchmark to measure performance against in IT projects or services

Internal Team Benefits

  • Better process shall streamline the workflow which enables Teams to overcome the communication gaps and increase productivity.
  • Improved morale of service delivery and support staff
  • Increased competence, capability and productivity of IT staff 

End Customer Benefits

  • Improved customer satisfaction through a more professional approach to service delivery

Why QLogy

QLogy offers a comprehensive, ITIL V3 Compliant business processes for effective IT Service Management (ITSM).QLogy has the built a unique Integrated Quality Model (IQM) with the help of its vast experience and in depth knowledge on not only ITIL but other industry best practices, framework, standards.

Addressing Pressing Issues

On account of the rapidly changing face of businesses and the pressure to become more cost-effective in the face of huge competition, many organizations do not have the requisite time or resources to restructure existing processes as per update best practices. Given this backdrop, an organization can improve its internal processes to better meet customer demands by successfully Transitioning to ITIL V3 .

  • Service Strategy determines which types of services should be offered to which customers or markets
  • Service Design identifies service requirements and devises new service offerings as well as changes and improvements to existing ones
  • Service Transition builds and deploys new or modified services
  • Service Operation carries out operational tasks
  • Continual Service Improvement learns from past successes and failures and continually improves the effectiveness and efficiency of services and processes.  



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