VICIDIAL

About VICIDIAL: VICIDIAL is a set of programs that are designed to interact with the Asterisk Open-Source PBX Phone system to act as a complete inbound/outbound call center suite. 

VICIDIAL can function as an ACD for inbound calls or for Closer calls coming from VICIDIAL outbound frontiers and even allows for remote agents logging in from remote locations as well as remote agents that may only have a phone.

Our Services for Communication Solution:

  • Present Technology Solution Maturity Assessment
  • Technology Solution Evaluation and Selection
  • End to End Technology Solution Consulting
  • Implementation with Functional / Technical level Customization
  • Admin and User Trainings
  • Post Implementation Support

Benefits:

Business Benefits:

  • Better Scalable, as the organization grows it is much easier and cost effective to scale up to increased number of users.
  • Reduced Capex and Opex
  • Increased Serviceability by Clarity of voice and faster queuing which helps in resolving customer queries
  • Best voice communication on par with other PBX and VOIP based solutions

Internal Team Benefits:

  • Better communication between teams
  • Queue handing efficiently and effectively
  • Efficient call routing, transfer etc

Customer benefits:

  • Uninterrupted clarity of Voice increases the customer satisfaction

Our Expertise for Communication Solutions:

QLogy has thorough experience in PBX, VPBX, VOIP based systems and expertise in call center setup shall certainly help you in taking communication system to new level of maturity.







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